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We read everything sent here. If your question is about an order you have already placed, the marketplace you bought from will get you a far faster answer.

Bought tickets? Start with the seller

We are a listing site, not a ticket seller. We have no access to orders placed on another company’s site, so we cannot look up a booking, change seats, resend tickets, or issue a refund — those are the marketplace’s to do, and only they can.

The company you bought from is named on your confirmation email and on your card statement. Going to them directly will always be quicker than going through us.

Send us a message

Worth writing to us about:

  • A price on this site that looks wrong.
  • An event, venue or performer that is missing or in the wrong category.
  • A page that will not load, or that renders badly on your device.
  • An accessibility problem — we want to hear about these.
  • A correction to anything factual on the site.

If it is about a price or an event, the URL saves us both a round trip.

We only use this to answer you. No list, no third parties.

Or email us directly

If you would rather use your own mail client, or you need a reply quickly:

Including the URL and roughly when you saw a problem makes a real difference; prices move, and knowing the time narrows it down quickly.

Partnerships and press

Marketplaces, affiliate networks and rights holders are welcome at info@ticketsware.com, or through the form above with Partnership or press selected. We are actively adding ticket marketplaces to the site.

What happens to your message

We use what you send only to answer you. We do not add correspondents to a mailing list and we do not pass messages on. Submissions through the form are stored on our own server and copied to our mailbox so we see them promptly, along with your IP address and browser string, which we keep to deal with abuse of the form. See the privacy policy for how we handle data generally.