Privacy policy

• There are no accounts, so we never ask for your name, email or address.
• We never see or handle payment details — we do not take payment at all.
• We measure how the site is used — pages viewed, key buttons clicked and searches — with our own analytics and Google Analytics. That includes your IP address and your approximate location (city level). In the UK, the EU and Switzerland we measure only if you accept; elsewhere you can opt out at any time under Privacy choices at the foot of every page.
• Leaving for a marketplace hands you to that company and to an affiliate network, which set their own cookies under their own policies.
• Events near you are off unless you turn them on.The “See events near you?” card asks separately from the privacy popup; until you say yes, everyone sees the same national listings.
• We do not sell personal information, and we run no advertising on this site.

Our own analytics. When measuring is allowed (see Your choices), our servers record: the pages you view; clicks on key buttons — Buy tickets (and which marketplace), menus, filters, sort and search results; the words you search for; the website that referred you; your device type (phone, tablet or desktop); your IP address; and your approximate location (city, region and country) worked out from that IP address on our own servers. We also keep a daily visit identifier made from a one-way hash of that day’s date, a secret, your IP address and browser, so a visit is not counted twice; it changes every day. It sets no cookie. We use it to see which pages and features are used and where people get stuck, so we can improve the site, and to keep the site secure. We do not use it for advertising, we do not build profiles across sites, and we do not sell it.

Google Analytics. When measuring is allowed, Google Analytics 4 records visits to this site: pages viewed, approximate location derived from IP (city level, not a street), device and browser type, referring site, and how you move between pages. It is used in aggregate to understand which parts of the catalogue are useful and where pages fail. We do not use it to identify individuals and we do not combine it with anything else.

Anything you send us. If you email us, we hold that message and your address for as long as it takes to answer you and to keep a record of the exchange. We do not add you to any list.

Server logs.Our web server records each request it answers: your IP address, the page or link asked for, the time, the referring page and your browser’s user agent. We use these logs to keep the site secure, to find and block automated abuse (for example, scripts copying our links to ticket sellers) and to diagnose faults. Requests for images and other static files are not recorded.

What we never collect. Payment or card details, account credentials, date of birth, or any special-category data. There is no mechanism on this site to give us any of it.

Only if you ask for it.The “See events near you?” card asks for your permission on its own, separately from the privacy popup — saying yes to one says nothing about the other. Until you say yes, nothing about your location is used to change what you see, and every visitor gets the same national listings.

What we use. If you choose Share location, our server works out your approximate city from your IP address, once, using the same offline DB-IP database described above — your IP address is not sent to anyone to do this. That is the only location we use: we never ask your device for its position (no GPS). If you choose Choose a city instead, you pick it yourself and no information about you is used at all.

What we keep. Nothing on our side. The city (its name and approximate centre) is kept only in your browser (tw-location), so nearby events still show on your next visit. We do not store it with your IP address, we do not add it to our analytics, and we do not share or sell it. When you browse with it on, our pages ask for events near that city’s centre; those requests carry the city’s centre, never a precise position.

What it does.It puts events within about 50 miles of that city first: a shelf on the home page, the trending list in the search box, and a “Near [city]” filter on listings, applied only when you tap it. Location from an IP address is approximate — on mobile data or a VPN it can be another city — so you can always change it.

Changing your mind.“Change city” and “Turn off” appear wherever nearby events show, and Locationat the foot of every page turns it on, changes the city or turns it off. Turning it off, or clearing your browser’s site data, removes it.

• To run and improve the site — understanding which pages and features are used, and finding ones that break. In the UK, the EU and Switzerland, on the basis of your consent, which you can withdraw at any time; elsewhere, our legitimate interest in a working service, with the right to opt out.
• To show events near you, if you turn it on — on the basis of your consent, given on its own card and withdrawn at any time with “Turn off” (see Events near you).
• To answer you when you write to us.
• To keep the site secure and to investigate abuse, using the server logs above — on the basis of our legitimate interest in protecting this site, its visitors and the ticket sellers we link to.
• To be paid — affiliate networks report referred purchases to us in aggregate so commission can be attributed. We are not told who you are.

Google (Analytics). Receives the analytics data described above and processes it under its own terms. This may involve transfers outside your country.

CJ Affiliate, Hellotickets' affiliate programme.When you click through to a marketplace, the referral is recorded so a purchase can be credited to us — by CJ Affiliate for TicketNetwork links, and by Hellotickets’ own affiliate programme for Hellotickets links. This happens on their systems, under their privacy policies, from the moment you leave.

The marketplace itself. Once you are on their site you are their customer, and everything you do there — including anything you buy — is governed by their policies, not ours. We receive no personal detail of your purchase.

Hosting. The site and our analytics run on servers we rent; the provider processes data only to host it.

Location data.Your approximate location is looked up on our own servers in a copy of DB-IP’s free IP-to-City Lite database (IP Geolocation by DB-IP, licensed under CC BY 4.0). Your IP address is not sent to DB-IP or anyone else to do this.

Email. When you use the contact form, a copy of your message is also sent to our own mailbox so we see it promptly. That mail is carried by our email provider, Hostinger, which processes it to deliver it.

We do not sell personal information and we do not share it for advertising.

Analytics cookies and the affiliate cookies set when you leave are described in detail, with names and lifetimes, in our cookie policy, along with how to block or delete them. Our own analytics sets no cookie. A browser our check for automated traffic is unsure of gets one security cookie, tw-check (30 days, holding no information about you), so it is not checked again. Your privacy choice is remembered in your browser’s storage so we do not ask again.

• In the UK, the EU and Switzerland (or where we cannot tell where you are), nothing is measured until you choose Accept in the privacy popup.
• Elsewhere, we measure unless you choose Opt out.
• You can change your choice at any time with Privacy choices at the foot of every page.
• A browser that sends Global Privacy Control or Do Not Track is treated as having opted out.

Our own analytics:IP addresses are deleted after 90 days; the rest of each record (page, click, search, approximate location, device) is kept for up to 25 months and then deleted. Google Analytics data is retained on Google’s default schedule for the property. Email correspondence is kept while it is useful for support and record-keeping. Server logs are deleted automatically after 14 days.

Depending on where you live you may have the right to access, correct, delete, restrict or object to our processing of your personal data, to portability, and to withdraw consent. If you are in California, you may have rights to know about and delete personal information and to opt out of its sale or sharing — we do not sell or share it.

Because we hold no account, the practical route to exercise these is email. Our own analytics is kept by IP address for 90 days: tell us your IP address and roughly when you visited, and we can find and delete those records. After 90 days the IP address is gone and the records can no longer be linked to you. For Google Analytics, the fastest way to remove its data is to clear the cookies described in the cookie policy.

You can also opt out of Google Analytics across every site using Google’s browser add-on.

This site is not directed at children and we do not knowingly collect data from them. If you believe a child has provided us with personal data, write to us and we will remove it.

We will update this page when our practices change, and the date at the top shows when it last did.

Privacy questions and requests: contact@ticketsware.com