Frequently asked questions
What this site does, where the prices come from, and who to contact when something goes wrong with an order.
The basics
Does ticketsware sell tickets?
No. We list prices and link you to the marketplace holding the inventory. Payment, delivery and support all happen there, under their terms.
Does it cost anything to use?
No. The site is free and we add nothing to the price you pay. When a referred purchase completes, the marketplace pays us a commission — that is our entire revenue.
Do I need an account?
No. There is nothing to sign up for, and we do not ask you for personal details to browse or to leave for a seller.
Prices
Why is the price different when I get to checkout?
Two things are usually at work:
- Our figure is the ticket beforethe marketplace’s service and fulfilment fees, which are applied at their checkout.
- It is the cheapest listing as of our last sync, not a live quote — and the cheapest listing is exactly the one most likely to sell first.
Open an individual event and we re-check the price with the seller in your browser, so the number you act on is current.
How current are the prices?
Every price carries its own age — “checked 3d ago” — so you never have to guess. We would rather show a dated number honestly than an undated one that looks live.
What does the price range on an event mean?
Where a seller publishes a spread rather than one figure, we show both ends. A wide range means many seats at many price points; the low end is the get-in price, not a typical seat.
Coverage
Which ticket sites do you cover?
Today, TicketNetwork. We are adding marketplaces. Every event page states how many sellers we hold for that date, so the breadth of a given comparison is visible rather than implied.
Why does an event show only one seller?
Because one of the marketplaces we read is advertising that date. It does not mean a single ticket remains — it means a single source. This is also why we do not claim to compare across sellers on pages where we cannot.
Do you show seat maps?
Not yet. Seating data is not published in the feeds we currently read, and drawing a map we cannot check against real inventory would be a guess dressed as information.
An event is missing.
Most likely it has not appeared in a feed we read yet, or it has passed its retention window. Let us know and we will look.
Orders and problems
I need a refund, or my tickets never arrived.
Contact the marketplace you bought from — their name is on your confirmation email. We have no access to orders placed on another company’s site, so we cannot retrieve, change, resend or refund them. This is not a policy; we genuinely cannot see them.
The event was cancelled or moved.
The seller’s policy governs, and cancellation and postponement are usually treated differently. Check the terms you agreed to at checkout.
A price on your site is wrong.
That one is ours. Send us the page and what you saw at contact@ticketsware.com and we will trace it.